Welcome to the Municipal Property Assessment Corporation Fraud and Misconduct Whistleblowing service

Introduction

ConfidenceLine has been selected by the Municipal Property Assessment Corporation as its authorized external service provider for the purpose of reporting fraud, unethical or improper conduct. This service is open to the public and all employees of the Municipal Property Assessment Corporation.

The ConfidenceLine E-Web reporting system offers a secure, state of the art, web reporting communications process that allows for direct and confidential communication between you and the Municipal Property Assessment Corporation.

Message From Municipal Property Assessment Corporation

MPAC’s Whistleblowing Program provides MPAC employees and members of the public with the means to report suspected fraud, unethical conduct, or violations of company policy. This line is not intended for HR-related concerns such as interpersonal issues or workplace grievances. The Whistleblowing Program is managed and administered by MPAC’s Risk Management Branch, which is independent and accountable to MPAC’s Board of Directors.

An ethical workplace is in everyone’s best interest and we all have a responsibility to report wrongdoing. MPAC’s Code of Conduct provides employees with a set of standards and guidelines that ensure we maintain the highest degree of integrity and ethical behaviour in our business operations and relationships. MPAC’s Fraud and Other Irregularities Policy sets out specific guidelines and responsibilities regarding the prevention, detection and reporting of fraud and ensures that any reports of fraudulent behaviour are thoroughly investigated and the appropriate action taken.

All reports are taken seriously and will be reviewed promptly, fairly, and without retaliation. We encourage you to provide as much detail as possible to help us assess and address the situation effectively.

Thank you for speaking up and helping us uphold our values and integrity.

Instructions

To create a report, simply press the "Continue" button on the log-in screen. The system will provide you with a User Name and you will be asked to create a Password for the purpose of receiving communications from the Municipal Property Assessment Corporation and/or to update information to your file. Once you have entered the ConfidenceLine E-Web application some preliminary instructions will be provided, please read these carefully. You will find a series of screens that include questions and information particular to your concern. You may skip over questions that do not apply, and at the end of the process you will be given an opportunity to edit the final report before it is sent by you and received by the Designate(s) at the Municipal Property Assessment Corporation.

For security purposes, there is a sixty minute inactivity time limit built in to this web application. If there is a period of inactivity for more than sixty minutes, the system will cancel your access to the program. Should this occur, please start the process from the beginning.

Once you are completely satisfied with your report, you will be asked to press a "Send Report" button that will send your confidential electronic report to the approved Designate(s) at the Municipal Property Assessment Corporation.

Remember to write down the User Name and Password provided so you can log back in to obtain an update or reply to your submission.

If you would like to see the Municipal Property Assessment Corporation’s response to your submission, simply log back into the website and enter your User Name and Password. You will be given an opportunity to update the file by entering communications directly over the internet that will be reviewed by the Designate(s). Type your message in the Communications Message Field and press the "Send Communications" button. An email alert will be sent by the program to the Municipal Property Assessment Corporation’s Designate(s) who will log in and see your comments.

Contact ConfidenceLine

An alternate way to submit a report is to call our ConfidenceLine 1-800 service at 1-800-349-7550. Our Call Agents are available 24 hours a day to assist you. You may also call us at 1-800-349-7550 if you have any questions regarding our service

The program includes a mechanism for you to upload any documentation or evidence that you would like to forward with regard to this report. You may also forward documentation to a ConfidenceLine Administration who will manage the upload for you. You may do so in a confidential manner as follows:

Documents, memos, pictures, emails, or any other supporting material in hard copy can be forwarded:

• By Fax: 1-800-515-1706
• By Mail: #309- 8327 Eastlake Drive, Burnaby, BC V5A 4W2
• By email: confidenceline@xpera.ca

Please ensure your documents are marked "Confidential" and include your User Name that is provided by this program on the documentation. We will be unable to upload your documents to the file unless your User Name is included. ConfidenceLine will remove any identifiers that may jeopardize your anonymity prior to uploading your submitted materials for the Municipal Property Assessment Corporation designate to review.